Central problems in the management of innovation
Management Science
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
On end-user computing satisfaction
MIS Quarterly
Explaining the role of user participation in information system use
Management Science
Task-technology fit and individual performance
MIS Quarterly
Understanding user evaluations of information systems
Management Science
Information systems innovation and diffusion
The package alternative in system replacement: evidence for innovation convergence
Information systems innovation and diffusion
Information systems innovation: a framework for research and practice
Information systems innovation and diffusion
Schools of thought in research into end-user computing success
Journal of End User Computing
ACM SIGMIS Database - Special issue on critical analyses of ERP systems: the macro level
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Modeling use of enterprise resource planning systems: a path analytic study
European Journal of Information Systems
Information and Management
European Journal of Information Systems - Special issue: Making enterprise systems work
Integrating ERP using EAI: a model for post hoc evaluation
European Journal of Information Systems - Special issue: Making enterprise systems work
Sticking to standards; technical and other isomorphic pressures in deploying ERP-systems
Information and Management
European Journal of Information Systems - Special section: PACIS 2004
Special section: toward a theory of business process change management
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Middle managers' contribution to implemented information technology innovation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Survey paper: A survey on the recent research literature on ERP systems
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Critical factors for successful ERP implementation: exploratory findings from four case studies
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Identifying critical issues in enterprise resource planning (ERP) implementation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Information System Success: Individual and Organizational Determinants
Management Science
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Information and Management
Journal of Management Information Systems
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
Journal of Management Information Systems
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
The evolution of a production planning system: A 10-year case study
Computers in Industry
Rethinking ERP success: A new perspective from knowledge management and continuous improvement
Information and Management
Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase
International Journal of Information Systems in the Service Sector
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The present research results assume that end-user computing satisfaction (EUCS) of an enterprise resource planning system (ERP system) depends on users' positive perception of determinants on multiple organizational levels. Hence, rather than investigating a precise theory of narrow focus, this research addresses the users' view of the impact of major project and organizational issues on EUCS. This requires a multilevel approach to research. A hierarchical regression analysis based on data from 123 middle managers and super-users from a single company with operating units in 10 western European countries confirmed this theory. Still, a path analysis suggests that determinants representing the near user environment (communication and decision-making patterns between users and experts locally during the ERP system implementation process, and communication with peers in organizational units other than that of the respondent) contribute more consistently to EUCS than determinants on other organizational levels. User training plays a role in helping users understand the relevance of ERP system project business objectives, but training does not help in explaining EUCS. The study points to future research in the areas of instrument development as well as an increased understanding of stakeholders' views, determinant definitions, relationships among determinants, and measures of ERP system outcome.