Rethinking ERP success: A new perspective from knowledge management and continuous improvement

Authors:
Thomas C. McGinnis;Zhenyu Huang
Affiliations:
Information Technology & Decision Sciences Department, College of Business Administration, University of North Texas, United States;Business Information Systems Department, College of Business Administration, Central Michigan University, Mount Pleasant, MI 48859, United States
Venue:
Information and Management
Year:
2007

Citing 8
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Abstract

Most IS research about ERP implementation stops short at system start-up and seldom addresses post-implementation issues. However, ERP implementation is a continuous improvement effort and continued efforts after system start-up will influence the ultimate success of an ERP implemented system. We defined a four-phase ERP refinement model that incorporated knowledge management (KM) into each major implementation phase. This knowledge-enhanced ERP implementation model adds insights when used to investigate ERP success. It also provides practitioners with a guideline for incorporation of KM into their ERP strategy to improve success rates of ERP systems.