Strategy and computers
Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: introduction
Communications of the ACM
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Enterprise resource planning: componentizing the enterprise application packages
Communications of the ACM
Dow Corning corporation: reengineering global processes
ICIS '98 Proceedings of the international conference on Information systems
Evolution and organizational information systems: an assessment of Nolan's stage model
Communications of the ACM
A critque of the stage hypothesis: theory and empirical evidence
Communications of the ACM
A Critical Success Factors Model For ERP Implementation
IEEE Software
Horizontal Information Systems: Emergent Trends and Perspectives
HOIT '00 Proceedings of the IFIP TC9 WG9.3 International Conference on Home Oriented Informatics and Telematics,: Information, Technology and Society
European Journal of Information Systems - Special section: PACIS 2004
Rethinking ERP success: A new perspective from knowledge management and continuous improvement
Information and Management
The adoption and use of business intelligence solutions in Australia
International Journal of Intelligent Systems Technologies and Applications
The role of organizational knowledge management in successful ERP implementation projects
Knowledge-Based Systems
Cross-organizational ERP management: how to create a successful business case?
Proceedings of the 2009 ACM symposium on Applied Computing
Developing a practical framework for ERP readiness assessment using fuzzy analytic network process
Advances in Engineering Software
Maturity models for management of information systems and technologies in healthcare
International Journal of Business Information Systems
Evolution of Information Systems and Technologies Maturity in Healthcare
International Journal of Healthcare Information Systems and Informatics
Implementing ERP Systems Globally: A Case Study
International Journal of Strategic Information Technology and Applications
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
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Enterprise Resource Planning (ERP) systems dominate the information technology landscape of many companies. Organizations are at different stages in the implementation process ranging from the initial analysis of implementation options, through completed standard implementations and to the sophisticated exploitation of ERP systems using advanced knowledge management, customer relationship management and supply chain management systems. The authors present a maturity model for ERP systems that identifies three stages and this is illustrated using case data selected from the study which is based on 24 organizations in the US and Europe. In Stage 1, organizations are managing legacy systems and starting the ERP project. In Stage 2, implementation is complete and the functionality of the ERP system is being exploited across the organization. In Stage 3, organizations have normalised the ERP system into the organization and are engaged in the process of obtaining strategic value from the system by using additional systems such as customer relationship management, knowledge management and supply chain planning. It is shown that the organizations follow an S-shaped curve, and that most companies are in the middle stage. An analysis of the implications for organizations at each stage of the maturity model is presented which will be of value to practising managers. The implications are categorised as impacts on cost, entropy, complexity, flexibility and strategic competitiveness.