“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Shaping the future: business design through information technology
Shaping the future: business design through information technology
Every manager's guide to information technology (2nd ed.): a glossary of key terms and concepts for today's business leader
Leveraging the new infrastructure: how market leaders capitalize on information technology
Leveraging the new infrastructure: how market leaders capitalize on information technology
Networks in Action: Business Choices and Telecommunications Decisions
Networks in Action: Business Choices and Telecommunications Decisions
Corporate Information Systems Management: Text and Cases
Corporate Information Systems Management: Text and Cases
The role of I/T in facilitating BPR: observations from the literature
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Managing Information Technology Enabled Change
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A stage maturity model for enterprise resource planning systems use
ACM SIGMIS Database
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The relation between BPR and ERP systems: a failed project
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Humanware issues in a government management information systems implementation
Annals of cases on information technology
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Something for nothing: management rejection of open source software in Australia's top firms
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Using Enterprise Architecture Standards in Managing Information Technology
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
The Journal of Strategic Information Systems
Assessment of process improvement from organizational change
Information and Management
Information Technology and Management
ACM Transactions on Internet Technology (TOIT)
Using formal concept analysis to design and improve multidisciplinary clinical processes
WSEAS Transactions on Information Science and Applications
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Journal of Management Information Systems
Using Social Network Analysis to Measure IT-Enabled Business Process Performance
Information Systems Management
Expert Systems with Applications: An International Journal
The Role of ERP Implementation in Enabling Digital Options: A Theoretical and Empirical Analysis
International Journal of Electronic Commerce
Differential Effects of the Two Types of Information Systems: A Hospital-Based Study
Journal of Management Information Systems
Something for nothing: management rejection of open source software in Australia's top firms
Information and Management
BPM'03 Proceedings of the 2003 international conference on Business process management
IT infrastructure capabilities and IT project success: a development team perspective
Information Technology and Management
The three tiers architecture of knowledge flow and management activities
Information and Organization
Information Systems Research
Reliability, mindfulness, and information systems
MIS Quarterly
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
Maximizing the positive influence of IT for improving organizational performance
The Journal of Strategic Information Systems
The Journal of Strategic Information Systems
What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
International Journal of Information Management: The Journal for Information Professionals
Business transformation, information technology and competitive strategies: learning to fly
International Journal of Information Management: The Journal for Information Professionals
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Interface design for decision systems
ICCCI'12 Proceedings of the 4th international conference on Computational Collective Intelligence: technologies and applications - Volume Part II
The Duality of Information Technology Roles: A Case Study
International Journal of Strategic Information Technology and Applications
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Business process redesign (BPR) is a pervasive but challenging tool for transforming organizations. Information technology plays an important role by either enabling or constraining successful BPR. This paper explores the links between firm-wide IT infrastructure and business process change. IT infrastructure is the base foundation of the IT portfolio, which is shared throughout the firm in the form of reliable services, and is usually coordinated by the IS group. IT infrastructure capability includes both the technical and managerial expertise required to provide reliable physical services and extensive electronic connectivity within and outside the firm.Exploratory case analysis of four firms (two in retail and two in petroleum) was used to understand the ways IT infrastructure contributes to success in implementing BPR. The finding was that all firms needed a basic level of IT infrastructure capability to implement BPR. The firms that had developed a higher level of IT infrastructure capabilities, before or concurrent with undertaking business process redesign, were able to implement extensive changes to their business processes over relatively short time frames. The higher level of infrastructure capability was provided in the form of (1) a set of infrastructure services that spanned organizational boundaries such as those between functions, business units, or firms, and (2) the ability of the infrastructure to reach particular constituencies inside and outside the firm to transfer information and process complex transactions.The more extensive business process changes were more innovative and radical, crossing business and functional unit boundaries, and resulted in more significant business impact. The practical implication of the study is that before embarking on any form of BPR, managers should complete a business audit of their IT infrastructure capabilities, as these capabilities have an important impact on the speed and nature of business process change.