Leveraging the new infrastructure: how market leaders capitalize on information technology
Leveraging the new infrastructure: how market leaders capitalize on information technology
Structured-case: a methodological framework for building theory in information systems research
European Journal of Information Systems
Binary trading relations and the limits of EDI standards: the Procrustean bed of standards
European Journal of Information Systems
Hunting for the Treasure at the End of theRainbow: Standardizing corporate IT Infrastructure
Computer Supported Cooperative Work
Information Systems Research
Information Infrastructures for Distributed Collective Practices
Computer Supported Cooperative Work
E-government for Better Government (OECD E-Government Studies)
E-government for Better Government (OECD E-Government Studies)
Journal of Management Information Systems
Electronic Service Delivery - A driver of public sector modernisation
Information Polity
Pacta Sunt Servanda but Where Is the Agreement? The Complicated Case of eCustoms
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Risk, Complexity and ICT
Research Commentary---Digital Infrastructures: The Missing IS Research Agenda
Information Systems Research
Competition and collaboration shaping the digital payment infrastructure
Proceedings of the 14th Annual International Conference on Electronic Commerce
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Despite the increasing importance of large IT-based solutions binding actors and processes together across institutional borders, still little is known about how these Information Infrastructures (IIs) assume their shapes and potentially may be reshaped towards specific ends. We focus on the duality of organizations using the IT artefacts of the European e-Customs IIs to inscribe harmonised behaviour into the operation of the infrastructure and how the IT artefacts are divergently interpreted by the users of the II. We find a tension between the need for artefacts with strong inscription to regulate the II and a need for flexibility for II users. The consequence is diluted inscriptions and, in contradiction to what has previously been concluded about interpretative flexibility, the European e-Customs II does not show signs of settling down in a stable phase with consensus. This lack of stability forces the users of the European e-Customs II to continously modify and investment in IT participate in the infrastructure, explaining an expressed longing for the 'good old paper days'. Based on theoretical integration and empirical findings, we develop a model of the duality of inscription and interpretation in IIs.