Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Enterprise resource planning: introduction
Communications of the ACM
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
ACM SIGMIS Database - Special issue on Critical analysis of ERP systems: the macro level
The ERP Revolution: Surviving vs. Thriving
Information Systems Frontiers
A Critical Success Factors Model For ERP Implementation
IEEE Software
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation
Organization Science
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Second-Wave Enterprise Resource Planning Systems
Second-Wave Enterprise Resource Planning Systems
ERP in China: one package, two profiles
Communications of the ACM - Has the Internet become indispensable?
ERP II: best practices for successfully implementing an ERP upgrade
Communications of the ACM - Self managed systems
An integrated model of information systems adoption in small businesses
Journal of Management Information Systems
Effects of internal support and consultant quality on the consulting process and ERP system quality
Decision Support Systems
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Journal of Management Information Systems
Validating instruments in MIS research
MIS Quarterly
Investigating the role of attitude in technology acceptance from an attitude strength perspective
International Journal of Information Management: The Journal for Information Professionals
Beyond critical success factors: A dynamic model of enterprise system innovation
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Defining information system success in Germany
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Case study: Impact of cultural differences: A case study of ERP introduction in China
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
Journal of Systems and Software
Dynamic risks modelling in ERP maintenance projects with FCM
Information Sciences: an International Journal
Commodity or competitive advantage? Analysis of the ERP value paradox
Electronic Commerce Research and Applications
High-Level Managers' Considerations for RFID Adoption in Hospitals: An Empirical Study in Taiwan
Journal of Medical Systems
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Enterprise Resource Planning (ERP) systems have been implemented globally and their implementation has been extensively studied during the past decade. However, many organizations are still struggling to derive benefits from the implemented ERP systems. Therefore, ensuring post-implementation success has become the focus of the current ERP research. This study develops an integrative model to explain the post-implementation success of ERP, based on the Technology-Organization-Environment (TOE) theory. We posit that ERP implementation quality (the technological aspect) consisting of project management and system configuration, organizational readiness (the organizational aspect) consisting of leadership involvement and organizational fit, and external support (the environmental aspect) will positively affect the post-implementation success of ERP. An empirical test was conducted in the Chinese retail industry. The results show that both ERP implementation quality and organizational readiness significantly affect post-implementation success, whereas external support does not. The theoretical and practical implications of the findings are discussed.