In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Managing I/S design teams: a control theories perspective
Management Science
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Wikipedia, Critical Social Theory, and the Possibility of Rational Discourse
The Information Society
Spaces to control creative output of the knowledge worker: a managerial paradox?
Proceedings of the 2011 iConference
Journal of Medical Systems
Toward an understanding of a computerized monitoring system failure: an interpretive approach
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
Information Systems Research
What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
International Journal of Information Management: The Journal for Information Professionals
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Information and Management
End User Adoption of Enterprise Systems in Eastern and Western Cultures
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Information Resources Management Journal
Perceived Audit Quality from ERP Implementations
Information Resources Management Journal
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This paper explores ERP as an ambivalent technology of power. On the one hand, it may tighten management control by bringing a new level of panoptic visibility to organizational activities; on the other hand, the embedded business model within the ERP may drive empowerment of employees and greater control relaxation through the configuration of new process design. How will the implementation of an ERP system affect organizational control? Our This research seeks to understand how the different forces play out in the context of ERP implementation, and to explore the implications for traditional power distribution in organizations.This paper adopts a mixed qualitative-quantitative methodology in an intensive case study of a restructured hospital in Singapore. A survey of 260 users was administered, supplemented by approximately 27 hours of individual interviews with 23 people. Results reveal that although ERP as a technology can facilitate both empowerment and panoptic control, management has consciously resisted empowerment by working to re-institute the "loss of power" driven by power lost through the ERP implementation. On the other hand, the new panoptic visibility, though partially unintended, appears to have evolved naturally and was readily learnted and applied in the organization. This study is significant in exposing the likelihood of ERP implementation as a technology to that perpetuates management power. At least in the context of the hospital studied, it is yet another means of enlarging the management authority for "total control."