Strategic Enterprise Resource Planning in a Health-Care System Using a Multicriteria Decision-Making Model

Authors:
Chang Won Lee;N. K. Kwak
Affiliations:
School of Business, Hanyang University, Seoul, South Korea 133-791;Department of Decision Sciences and ITM, Saint Louis University, St. Louis, USA 63108
Venue:
Journal of Medical Systems
Year:
2011

Citing 8
Cited 1

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Abstract

This paper deals with strategic enterprise resource planning (ERP) in a health-care system using a multicriteria decision-making (MCDM) model. The model is developed and analyzed on the basis of the data obtained from a leading patient-oriented provider of health-care services in Korea. Goal criteria and priorities are identified and established via the analytic hierarchy process (AHP). Goal programming (GP) is utilized to derive satisfying solutions for designing, evaluating, and implementing an ERP. The model results are evaluated and sensitivity analyses are conducted in an effort to enhance the model applicability. The case study provides management with valuable insights for planning and controlling health-care activities and services.