International Journal of Man-Machine Studies
A neural network approach to decision alternative prioritization
Decision Support Systems - Special issue on neural networks for decision support
Fuzzy engineering
Automatic construction of FCMs
Fuzzy Sets and Systems
Managing risks in enterprise systems implementations
Communications of the ACM - Supporting community and building social capital
Emergent maintenance of ERP: new roles and relationships
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Characterisitics of ERP software maintenance: a multiple case study
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
The maintenance implications of the customization of ERP software
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Why Erp? a Primer on Sap Implementation
Why Erp? a Primer on Sap Implementation
Software Risk Management: Principles and Practices
IEEE Software
Managing Risk in Software Maintenance
IEEE Software
An ERP-client benefit-oriented maintenance taxonomy
Journal of Systems and Software
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
A Client-Benefits Oriented Taxonomy Of ERP Maintenance
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
The Delphi method as a research tool: an example, design considerations and applications
Information and Management
Using Fuzzy Cognitive Maps to Assess MIS Organizational Change Impact
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Reasoning and unsupervised learning in a fuzzy cognitive map
Information Sciences—Informatics and Computer Science: An International Journal
Maintaining enterprise software applications
Communications of the ACM
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
ERP II: best practices for successfully implementing an ERP upgrade
Communications of the ACM - Self managed systems
Neural Networks - Special issue on neural networks and kernel methods for structured domains
ERP systems as a component of the electronic supply chain: Classification of implementation risks
CIMCA '05 Proceedings of the International Conference on Computational Intelligence for Modelling, Control and Automation and International Conference on Intelligent Agents, Web Technologies and Internet Commerce Vol-1 (CIMCA-IAWTIC'06) - Volume 01
Risk Prediction in ERP Projects: Classification of Reengineered Business Processes
CIMCA '06 Proceedings of the International Conference on Computational Inteligence for Modelling Control and Automation and International Conference on Intelligent Agents Web Technologies and International Commerce
Evaluating software project portfolio risks
Journal of Systems and Software
Risk management in ERP project introduction: Review of the literature
Information and Management
Rethinking ERP success: A new perspective from knowledge management and continuous improvement
Information and Management
Active ERP implementation management: A Real Options perspective
Journal of Systems and Software
CIOs' perspectives of critical success factors in ERP upgrade projects
Enterprise Information Systems
An Alternative Model for ERP Maintenance Strategy
SNPD '08 Proceedings of the 2008 Ninth ACIS International Conference on Software Engineering, Artificial Intelligence, Networking, and Parallel/Distributed Computing
Risk and risk management in software projects: A reassessment
Journal of Systems and Software
A fuzzy cognitive map approach for effect-based operations: An illustrative case
Information Sciences: an International Journal
ICRMEM '08 Proceedings of the 2008 International Conference on Risk Management & Engineering Management
Benchmarking main activation functions in fuzzy cognitive maps
Expert Systems with Applications: An International Journal
Environmental Modelling & Software
Expert Systems with Applications: An International Journal
Augmented fuzzy cognitive maps for modelling LMS critical success factors
Knowledge-Based Systems
Application of fuzzy cognitive maps for cotton yield management in precision farming
Expert Systems with Applications: An International Journal
ISECS '09 Proceedings of the 2009 Second International Symposium on Electronic Commerce and Security - Volume 02
Advanced soft computing diagnosis method for tumour grading
Artificial Intelligence in Medicine
Choquet integral based aggregation approach to software development risk assessment
Information Sciences: an International Journal
A practical model on controlling the ERP implementation risks
Information Systems
Moderating effects of localization differences on ERP use: A socio-technical systems perspective
Computers in Human Behavior
Using fuzzy cognitive map for the relationship management in airline service
Expert Systems with Applications: An International Journal
Genetic learning of fuzzy cognitive maps
Fuzzy Sets and Systems
Interrelated Barriers and Risks Affecting ERP Post-Implementation in China
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Investigating ERP systems procurement practice: Hong Kong and Australian experiences
Information and Software Technology
Modelling grey uncertainty with Fuzzy Grey Cognitive Maps
Expert Systems with Applications: An International Journal
A multicriteria approach for risks assessment in ERP maintenance
Journal of Systems and Software
A fuzzy cognitive map approach to differential diagnosis of specific language impairment
Artificial Intelligence in Medicine
What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
International Journal of Information Management: The Journal for Information Professionals
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Firms adopting Enterprise Resource Planning (ERP) have to maintain their applications until the end of the system life span. Proper ERP maintenance is a condition that is necessary to achieve the benefits expected of these packages. However, too many ERP maintenance projects result in failure. Numerous risks affect the development of these projects due to their size, complexity and high chance of failure. Therefore, risks management in ERP maintenance projects is a critical issue. In order to help practitioners, this paper studies the risks in this kind of projects. Particularly, we have built Fuzzy Cognitive Maps (FCMs) of ERP maintenance risks. The main advantage of FCM lies in them being capable of modelling complex phenomena based on the experts' perceptions. This tool models uncertainty and related events, imitating human reasoning. The tool proposed specifically models ERP maintenance project outcomes and risks perceptions, as well as their hidden interactions. Moreover, FCMs enable the developing of forecasting exercises through simulations. Practitioners would thus assess the joint influence of ERP maintenance risks on project outcomes. The results make known to practitioners which problems will arise if the risks are not treated, and how these will impact on the outcomes of projects. Therefore, the tool proposed would help them to manage ERP maintenance projects risks in a more effective and proactive way.