Fusion, propagation, and structuring in belief networks
Artificial Intelligence
CONVINCE: a conversational inference consolidation engine
IEEE Transactions on Systems, Man and Cybernetics - Special issue on artificial intelligence
Rule-based reasoning as Boolean transformations
IEEE Transactions on Systems, Man and Cybernetics
Fuzzy cognitive maps considering time relationships
International Journal of Human-Computer Studies
Supporting business process redesign using cognitive maps
Decision Support Systems
An empirical assessment of a modified technology acceptance model
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Fuzzy Cognitive Maps in modeling supervisory control systems
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
Re-examining perceived ease of use and usefulness
MIS Quarterly
Unsupervised learning techniques for fine-tuning fuzzy cognitive map causal links
International Journal of Human-Computer Studies
Fuzzy modeling Enterprise Resource Planning tool selection
Computer Standards & Interfaces
Expert Systems with Applications: An International Journal
A fuzzy cognitive map approach for effect-based operations: An illustrative case
Information Sciences: an International Journal
Benchmarking main activation functions in fuzzy cognitive maps
Expert Systems with Applications: An International Journal
Using fuzzy cognitive map for system control
WSEAS TRANSACTIONS on SYSTEMS
Partitioning study of complex system
WSEAS TRANSACTIONS on SYSTEMS
Expert Systems with Applications: An International Journal
International Journal of Mobile Learning and Organisation
Application of fuzzy cognitive maps for cotton yield management in precision farming
Expert Systems with Applications: An International Journal
International Journal of Intelligent Information and Database Systems
Interpreting the web-mining results by cognitive map and association rule approach
Information Processing and Management: an International Journal
Fuzzy cognitive map based approach for software quality risk analysis
ACM SIGSOFT Software Engineering Notes
Analyzing of CPFR success factors using fuzzy cognitive maps in retail industry
Expert Systems with Applications: An International Journal
Systematic causal knowledge acquisition using FCM Constructor for product design decision support
Expert Systems with Applications: An International Journal
Computing transitive closure of bipolar weighted digraphs
Discrete Applied Mathematics
RuleML representation and simulation of Fuzzy Cognitive Maps
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Dynamic risks modelling in ERP maintenance projects with FCM
Information Sciences: an International Journal
Hi-index | 12.06 |
This paper proposes the usage of fuzzy cognitive map (FCM) for the management of relationships among organizational members in airline service. The main task of relationship management demands consideration of the complex causal relationship among conflict, communication, balanced power, shared values, trust, and cooperation. It is difficult even for experts in organizational behavior to cognitively predict the causal effect of one factor on the others. FCM is used to describe the inference process for the relationship management in airline service. Initially, structural equation models are used for identifying relevant relationships among the factors and indicating their direction and strength. A standardized causal coefficient is then used to create a cognitive map illustrating the effect of the status of one component on the status of another component. The cognitive map provides preliminary insights into the direction of relationship management toward maximizing effectiveness of airline service.