Putting the enterprise into the enterprise system
Harvard Business Review
A framework for identifying software project risks
Communications of the ACM
Problems in application software maintenance
Communications of the ACM
Managing risks in enterprise systems implementations
Communications of the ACM - Supporting community and building social capital
Large packaged application software maintenance: a research framework
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Emergent maintenance of ERP: new roles and relationships
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Characterisitics of ERP software maintenance: a multiple case study
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
A decision framework for enterprise resource planning maintenance and upgrade: a client perspective
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Why Erp? a Primer on Sap Implementation
Why Erp? a Primer on Sap Implementation
Software Risk Management: Principles and Practices
IEEE Software
A Critical Success Factors Model For ERP Implementation
IEEE Software
An ERP-client benefit-oriented maintenance taxonomy
Journal of Systems and Software
The three dimensions of software risk: technical, organizational, and environmental
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
A Client-Benefits Oriented Taxonomy Of ERP Maintenance
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Software Maintenance Life Cycle Model
ICSM '98 Proceedings of the International Conference on Software Maintenance
Identifying software project risks in Nigeria: an international comparative study
European Journal of Information Systems
The Delphi method as a research tool: an example, design considerations and applications
Information and Management
Understanding software project risk: a cluster analysis
Information and Management
A Risk Taxonomy Proposal for Software Maintenance
ICSM '05 Proceedings of the 21st IEEE International Conference on Software Maintenance
An empirical analysis of risk components and performance on software projects
Journal of Systems and Software
Risk management in ERP project introduction: Review of the literature
Information and Management
Journal of Systems and Software
Survey paper: A survey on the recent research literature on ERP systems
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
A decision model for IS outsourcing
International Journal of Information Management: The Journal for Information Professionals
Dynamic risks modelling in ERP maintenance projects with FCM
Information Sciences: an International Journal
The QoS-based MCDM system for SaaS ERP applications with Social Network
The Journal of Supercomputing
Modeling maintenance projects risk effects on ERP performance
Computer Standards & Interfaces
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Enterprise resource planning (ERP) systems cannot remain static after their implementation, they need maintenance. ERP maintenance is a key process required by the rapidly changing business environment and the usual software maintenance needs. However, these projects are highly complex and risky. So, the risks management associated with ERP maintenance projects is crucial to attain a satisfactory performance. Unfortunately, ERP maintenance risks have not been studied in depth. For this reason, this paper presents a general risks taxonomy. It gathers together the risks affecting the performance of ERP maintenance. Moreover, the authors use the analytic hierarchy process (AHP) methodology to analyze the risks factors identified. It helps managers, vendors, consultants, auditors, users and IT staff to manage ERP maintenance better. Results suggest that the most critical stage in ERP maintenance is the first phase, which receives, identifies, classifies and ranks the software modification. The most important hazards in ERP maintenance are the cooperation and commitment of ERP users and managers.