Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Computerization and management: A study of conflict and change
Information and Management
Putting the enterprise into the enterprise system
Harvard Business Review
Some factors affecting program repair maintenance: an empirical study
Communications of the ACM
Problems in application software maintenance
Communications of the ACM
Managing the computer resource: a stage hypothesis
Communications of the ACM
Large packaged application software maintenance: a research framework
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Emergent maintenance of ERP: new roles and relationships
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
The maintenance implications of the customization of ERP software
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
A decision framework for enterprise resource planning maintenance and upgrade: a client perspective
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
A framework for the ex-ante evaluation of ERP software
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
Lessons from an ERP Implementation
IT Professional
An ERP-client benefit-oriented maintenance taxonomy
Journal of Systems and Software
ICSE '76 Proceedings of the 2nd international conference on Software engineering
Software Maintenance Types - A Fresh View
ICSM '00 Proceedings of the International Conference on Software Maintenance (ICSM'00)
ERP II: best practices for successfully implementing an ERP upgrade
Communications of the ACM - Self managed systems
European Journal of Information Systems - Special section: PACIS 2004
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Practices around customization of standard systems
Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
Examining the critical success factors in the adoption of enterprise resource planning
Computers in Industry
Survey paper: A survey on the recent research literature on ERP systems
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
ERP Lifecycle: A Retirement Case Study
Information Resources Management Journal
International Journal of Enterprise Information Systems
Dynamic risks modelling in ERP maintenance projects with FCM
Information Sciences: an International Journal
Modeling maintenance projects risk effects on ERP performance
Computer Standards & Interfaces
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Companies adopting enterprise resource planning (ERP) systems have often focused primarily on implementation-related factors while neglecting those of post-implementation. As a result, the usefulness and operation of the ERP systems, once installed, are compromised. This research adopted a case study approach to demonstrate that ERP adoption efforts that fail to pay attention to post-implementation requirements (especially those relevant to maintenance and support (M&S)) from an early stage in the project lifecycle will face dire consequences. It points out that poor planning and management of M&S services can imperil the normal operations of an ERP system and the daily activities of a business. With the life span of ERP systems getting shorter, sound M&S practices can extend their life and create a stable system platform to support efficient and effective business operations. M&S issues deserve to be considered as integral elements among the critical success factors (CSF) of ERP adoption projects. In other words, ERP success requires a full lifecycle perspective to be taken by adopting companies. With lessons having been learned from the mistakes in the first project, the company in this case study revamped its ERP implementation second time out, with due consideration being given to M&S strategies and practices from project initiation onward in order to realize a stable, usable, and maintainable system. The case study explores and identifies the critical success factors (CSF) of ERP adoption, and shows that M&S must be included as a key element from the outset and throughout the system lifecycle. Our findings capture a great deal of experience for any ERP adopting companies to follow in order to avoid learning costly lessons both in implementation and subsequent M&S throughout the lifespan of the system. A set of propositions is also presented for academic researcher to consider in future ERP research endeavors.