In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Putting the enterprise into the enterprise system
Harvard Business Review
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Making a World of Difference: It in a Global Context
Making a World of Difference: It in a Global Context
Information Systems - The 12th international conference on advanced information systems engineering (CAiSE 00)
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
A Critical Success Factors Model For ERP Implementation
IEEE Software
Panoptic empowerment and reflective conformity in enterprise systems-enabled organizations
Information and Organization
Toward an understanding of a computerized monitoring system failure: an interpretive approach
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
International Journal of Information Management: The Journal for Information Professionals
Information and Management
Breaking the Ice: Organizational Culture and the Implementation of a Student Management System
Journal of Cases on Information Technology
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The use of enterprise resource planning (ERP) systems to deploy the panoptic gaze remains unresearched in the UK. Though there are studies outside the UK which use panoptic theory to investigate ERP systems, they do not analyse the influence the interaction between ERP technology and organisational culture have on the development of the panoptic gaze. The aim emerging from these issues was to understand whether ERP technology, organisational culture, or a combination of both could support development of the panoptic gaze in an organisation from the UK. The method selected was a qualitative case study of a UK organisation's finance division, and the techniques used were semi-structured interviews and observations. The study suggests the ERP technology provided an infrastructure from which the panoptic gaze could be deployed. It was not deployed in this instance however, as the finance division's culture did not emphasise workforce surveillance. The study therefore suggests that in addition to ERP technology a culture emphasising workforce surveillance was needed to develop the panoptic gaze. The findings support the social shaping concept as it was the finance division's cultural context that influenced whether the ERP technology would be used to deploy the panoptic gaze.