The measurement of end-user computing satisfaction
MIS Quarterly
Information Resources Management Journal
Putting the enterprise into the enterprise system
Harvard Business Review
Issues and opinion on structural equation modeling
MIS Quarterly
Key antecedents of executive information system success: a path analytic approach
Decision Support Systems
Enterprise resource planning: ERP adoption by European midsize companies
Communications of the ACM
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: making ERP a success
Communications of the ACM
Information Systems Frontiers
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Development of an Instrument to Evaluate the Quality of Delivered Information Systems
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
Measures of perceived end-user computing skills
Information and Management
A taxonomy of players and activities across the ERP project life cycle
Information and Management
Extended technology acceptance model of internet utilization behavior
Information and Management
ERP Acceptance: Organizational Change Perspective
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Severity and impact of computer user frustration: A comparison of student and workplace users
Interacting with Computers
Computers in Human Behavior
Computers in Human Behavior
Effects of internal support and consultant quality on the consulting process and ERP system quality
Decision Support Systems
Journal of Management Information Systems
Organizational culture and leadership in ERP implementation
Decision Support Systems
The consistency among facilitating factors and ERP implementation success: A holistic view of fit
Journal of Systems and Software
The effects of organizational citizenship behaviors on ERP system success
Computers in Human Behavior
Computers in Human Behavior
Defining information system success in Germany
International Journal of Information Management: The Journal for Information Professionals
What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Controlling ERP consultants: Client and provider practices
Journal of Systems and Software
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External expertise and adequate levels of internal computer skills and knowledge are essential factors that can contribute to the success of complex information technology (IT) systems, including enterprise resource planning (ERP). Studies examining the effects of external expertise and in-house or internal computer/IT knowledge on the success of ERP packages are rare. This present study was designed to fill this gap in research. A relevant research model was developed to test fifteen (15) hypothesized paths or relationships among the study's variables. Data was collected in a cross-sectional field survey of 109 firms in two European countries. The partial least squares (PLS) technique was used for data analysis. The PLS results supported eleven (11) out of the fifteen (15) hypotheses. Essentially, this research's results confirmed that external expertise (an exogenous factor) and internal computer/IT knowledge (endogenous factors) are pertinent to success enhancement of ERP system success for adopting organizations. The implications of the findings for both practice and research are discussed, and possible areas of future research identified.