Consultant engagement for computer system selection: a pro-active client role in small businesses
Information and Management
Information and Management
A process model of application software package acquisition and implementation
Journal of Systems and Software
An instrument for measuring meeting success
Information and Management
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Enhancing functionality in an enterprise software package
Information and Management
Communications of the ACM - How the virtual inspires the real
Information Systems Frontiers
Implementing ERP Systems in China
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Journal of Management Information Systems
The consistency among facilitating factors and ERP implementation success: A holistic view of fit
Journal of Systems and Software
The implementation factors that influence the ERP (enterprise resource planning) benefits
Decision Support Systems
TAM-based success modeling in ERP
Interacting with Computers
Computers in Human Behavior
Journal of Systems and Software
What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
International Journal of Information Management: The Journal for Information Professionals
Inception to Dissolution: E-Learning Initiative at an Indian Institute
Journal of Cases on Information Technology
Controlling ERP consultants: Client and provider practices
Journal of Systems and Software
Defining value-based objectives for ERP systems planning
Decision Support Systems
International Journal of Enterprise Information Systems
XBRL: A New Global Paradigm for Business Financial Reporting
Journal of Global Information Management
XBRL: A New Global Paradigm for Business Financial Reporting
Journal of Global Information Management
Integrating ERP and e-business: Resource complementarity in business value creation
Decision Support Systems
High-Level Managers' Considerations for RFID Adoption in Hospitals: An Empirical Study in Taiwan
Journal of Medical Systems
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ERP implementation, as a change initiative, is a challenge facing any organization and requires strong support from top management and users. However, internal support is inadequate to overcome client deficiencies in the resources and abilities essential to ERP implementation, implying that the assistance of outside experts is inevitable. This study presents a conceptual framework to investigate how human inputs (top management, users, and external consultants) are linked to communication effectiveness and conflict resolution in the ERP consulting process, as well as the effects of these factors on the quality of the system implemented. Through a survey of 85 ERP implementation projects in Taiwanese manufacturers, the study demonstrates that competent consultants can facilitate communication and conflict resolution in the ERP consulting process and assist in improving ERP system quality. The findings indicate that top management support indirectly enhances ERP system quality through its positive effect on conflict resolution in the consulting process. The results also show that high user support enhances Communication effectiveness; however, communication effectiveness does not influence conflict resolution and ERP system quality. The implications and the limitations of the study are discussed.