The implementation factors that influence the ERP (enterprise resource planning) benefits

Authors:
Shih-Wei Chou;Yu-Chieh Chang
Affiliations:
Department of Information Management, National Kaohsiung First University of Science and Technology, 2 Juoyue Rd, Nantz District, Kaohsiung 811, Taiwan, ROC;Department of Marketing Management, Shu-Te University, 59, Hun Shang Rd., Yen Chao, Kaohsiung County, 82442, Taiwan, ROC
Venue:
Decision Support Systems
Year:
2008

Citing 19
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Abstract

Improving the performance of ERP systems remains an important issue. This study examines ERP performance at the post-implementation stage, particularly from the perspective of managerial intervention. Specifically, we proposed that both customization and organizational mechanisms affect intermediate benefits (including coordination improvement and task efficiency), which in turn influence overall benefits. A firm-level survey was used to collect data. Our findings support the proposed hypotheses. We also provide implications for both managers and researchers.