A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Information technology diffusion: a review of empirical research
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Information and Management
Explaining the role of user participation in information system use
Management Science
A Model for Software Product Quality
IEEE Transactions on Software Engineering
A process model of application software package acquisition and implementation
Journal of Systems and Software
Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: introduction
Communications of the ACM
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Identification of Necessary Factors for Successful Implementation of ERP Systems
Proceedings of the IFIP TC8 WG8.2 International Working Conference on New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work
ERP in China: one package, two profiles
Communications of the ACM - Has the Internet become indispensable?
Why Western vendors don't dominate China's ERP market
Communications of the ACM - Has the Internet become indispensable?
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Toward an assessment of software development risk
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Keeping Mum as the Project Goes Under: Toward an Explanatory Model
Journal of Management Information Systems
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
Active ERP implementation management: A Real Options perspective
Journal of Systems and Software
What makes the competitive contribution of ERP strategic
ACM SIGMIS Database
The implementation factors that influence the ERP (enterprise resource planning) benefits
Decision Support Systems
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
International Journal of Business Information Systems
Relationship bonding for a better knowledge transfer climate: An ERP implementation research
Decision Support Systems
Critical Factors of ERP Adoption for Small-and Medium-Sized Enterprises: An Empirical Study
Journal of Global Information Management
Breaking the Ice: Organizational Culture and the Implementation of a Student Management System
Journal of Cases on Information Technology
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There are many benefits of enterprise resource planning (ERP) systems, but their implementation is both complicated and difficult because the product spans functional silos and involves many internal and external entities. An ERP system is the outcome of social processes, and different ERP systems can embody distinct social arrangements when developed in different cultural contexts. Such social arrangements are difficult to change due the closure effect of technology stabilization. This leads to various misfit problems, both during and after ERP implementation, causing adverse effects on delivered ERP quality. With a survey of 85 ERP implementation cases in Taiwan, this study derives and empirically tests the main as well as the interaction effects of the country of origin of the ERP package, consultant quality, top management support, and user support of the ERP system quality as perceived by the client after implementation. The results demonstrate the important role of the country of origin of the ERP package and consultant quality in configuring a high-quality ERP system and alleviating the negative effect of misfit problems.