A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
The measurement of user information satisfaction
Communications of the ACM
A confirmatory factor analysis of IS employee motivation and retention
Information and Management
Risk management in ERP project introduction: Review of the literature
Information and Management
A methodology for ERP misfit analysis
Information and Management
TAM-based success modeling in ERP
Interacting with Computers
Computers in Human Behavior
Journal of Systems and Software
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
Computers in Human Behavior
Information Systems Use: Construct conceptualization and scale development
Computers in Human Behavior
Testing & quantifying ERP usability
Proceedings of the 1st Annual conference on Research in information technology
Assessing and governing IT-staff behavior by performance-based simulation
Computers in Human Behavior
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
International Journal of Enterprise Information Systems
International Journal of Information Technologies and Systems Approach
Critical success factors in enterprise resource planning systems: Review of the last decade
ACM Computing Surveys (CSUR)
ERP measure success model; a new perspective
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
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Enterprise resource planning (ERP) systems are becoming mature technologies to support inter- and intra-company business processes even in small and medium enterprises. However, ERP systems are complex and expensive, and the decision to install an ERP system necessitates a choice of mechanisms for determining whether the ERP is needed, and once implemented, whether it is successful. User satisfaction is one evaluation mechanism for determining system success. This study looked at key-user satisfaction as a means of determining system success. Initial analyses of ERP system characteristics important for the environment were explored, and some previously validated user satisfaction instruments were selected for examination, using rigorous and systematic interview techniques and iterative development methods. A questionnaire was developed and then tested to prove its reliability and validity. Finally, a relationship was shown to exist between key-user satisfaction and perceived system success.