Perceptual congruence and information systems cost estimating
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Information Resources Management Journal
Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Business Dynamics
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Tailoring ERP Systems: A Spectrum of Choices and their Implications
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
An extension of the technology acceptance model in an ERP implementation environment
Information and Management
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Computers in Human Behavior
Computers in Human Behavior
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
TAM-based success modeling in ERP
Interacting with Computers
Total cost of ownership, system acceptance and perceived success of enterprise resource planning software: simulating a dynamic feedback perspective of erp in the higher education environment
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Like any IT project, the intricacy of Enterprise Resource Planning ERP implementations brings with it high risks to the organization because of high upfront costs and low success rates. ERP implementations are not simply software installations but a radical integration and transformation of an organization's business practices. System acceptance and perceptions of success weight heavily on non-technical forces such as people, processes, policies, and organizational culture. This study employs system dynamics techniques to elicit perceptions regarding system acceptance and success in an ERP post-implementation case study setting. A conceptual model was developed based on various literature streams and structure validation was conducted with ERP experts via semi-structured interviews. The resulting model includes technology acceptance and information system success model concepts as well as theories from related literature. Interview findings and methodology reflections are also discussed in this paper.