Technology diffusion in a centralized MIS environment
Information and Management
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Tying critical success factors to systems development
Information and Management
MIS Planning: a methodology for systems prioritization
Information and Management
Succeeding as a clandestine change agent
Communications of the ACM
Case study: the effect of IS maturity on information systems strategic planning
Information and Management
Communications of the ACM
A Casebook for Management Information Systems
A Casebook for Management Information Systems
Information Technology Project Management
Information Technology Project Management
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A United States Government Defense Agency charged with the acquisition and procurement of weapons systems required a comprehensive Management Information System (MIS). The Integrated Product and Process Management Information System (IPPMIS) was expected to integrate standard procurement functions through a hardware and software application. A defense contractor was 'hired' to design, develop, build, test and deploy an integrated acquisition project MIS, including career development and the management of personnel for program managers. The information system was designed and implemented without due consideration or management of the human side of systems development. The lack of human factors generated cost overruns, time delays and ultimately a partial failure of the system. This case addresses the behavioral, managerial and organizational shortcomings of the MIS process, which ultimately led to a less than effective implementation.