Human performance engineering: using human factors/ergonomics to achieve computer system usability (2nd ed.)
Managing the software process
The C++ programming language (2nd ed.)
The C++ programming language (2nd ed.)
Decline and fall of the American programmer
Decline and fall of the American programmer
Making customer-centered design work for teams
Communications of the ACM
Change agentry—the next IS frontier
MIS Quarterly
Factors that Impact Implementing a System Development Methodology
IEEE Transactions on Software Engineering
IS consultants and the change agent role
ACM SIGCPR Computer Personnel
Humanware issues in a government management information systems implementation
Annals of cases on information technology
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
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Changing the attitudes and work habits of a large organization is daunting at best. The task is more challenging when the organization perceives itself as eminently successful, dominating the market in its category. During the past 5 years I've seen the evolution of the product design processes as I moved from user-interface (UI) designer, to manager of a large UI design group, to my current position as a product design strategist.