Designing for usability: key principles and what designers think
Communications of the ACM
The effect of a priori views on the social implications of computing: the case of office automation
ACM Computing Surveys (CSUR)
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Scandinavian design: users in product development
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Creating products customers demand
Communications of the ACM
Succeeding as a clandestine change agent
Communications of the ACM
Representing the user: notes on the disciplinary rhetoric of human-computer interaction
The social and interactional dimensions of human-computer interfaces
The organizational contexts of development and use
ACM Computing Surveys (CSUR)
Ensuring success with usability engineering
interactions
Introducing usability into smaller organizations
interactions
Pitching usability to your organization
interactions
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing in the dark: the changing user-developer relationship in information systems development
ICIS '97 Proceedings of the eighteenth international conference on Information systems
A case study of user participation in the information systems development process
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The design collaboratorium: a place for usability design
ACM Transactions on Computer-Human Interaction (TOCHI)
Driving usability into the public administration: the Italian experience
International Journal of Human-Computer Studies
Communities of design practice in electronic government
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Mapping actors and agendas: political frameworks of systems design and participation
Human-Computer Interaction
The work of IT system developers in context: an organizational case study
Human-Computer Interaction
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
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Users should be involved in the interactive systems development. However, involving users is difficult and rare, especially in the product development context. Guidelines for the facilitation of user involvement have been produced. However, a critical review shows that the guidelines rely on naïve notions of people and change in organizations. In this paper an interpretive research approach is utilized in the analysis user involvement in software development organizations operating in the product development context. User involvement is indirect in the organizations, and labelled as usability work. Usability specialists are conceptualized as a specific community of practice, usability work being their practice. Analysis reveals divergent ways usability work has been organized in the organizations, and divergent meanings attached to usability work. Both practical and theoretical implications are discussed.