Creating products customers demand

Authors:
Anthony F. Hutchings;Steve T. Knox
Affiliations:
J.P. Morgan, 60 Wall Street, M/S: 5/75W, New York, NY;Quantum Corporation, 333 South Street, SHRI-3/M10, Shrewsbury, MA
Venue:
Communications of the ACM
Year:
1995

Citing 1
Cited 17

Making customer-centered design work for teams

Communications of the ACM

Qualitative research methods in design and development

interactions
Supporting User-Defined Granularities in a Spatiotemporal Conceptual Model

Annals of Mathematics and Artificial Intelligence
Capturing the Benefits of Requirements Engineering

IEEE Software
Viewpoints for Requirements Elicitation: A Practical Approach

ICRE '98 Proceedings of the 3rd International Conference on Requirements Engineering: Putting Requirements Engineering to Practice
Starting Improvement of Requirements Engineering Processes: An Experience Report

PROFES '01 Proceedings of the Third International Conference on Product Focused Software Process Improvement
The psychology of information modeling

Advanced topics in database research vol. 1
Augmenting a Conceptual Model with Geospatiotemporal Annotations

IEEE Transactions on Knowledge and Data Engineering
A comprehensive framework for modeling set-based business rules during conceptual database design

Information Systems
On augmenting database design-support environments to capture the geo-spatio-temporal data semantics

Information Systems
'Representing the User' in software development-a cultural analysis of usability work in the product development context

Interacting with Computers
Cognitive evaluation of information modeling methods

Information and Software Technology
An Empirical Study of the Complex Relationships between Requirements Engineering Processes and Other Processes that Lead to Payoffs in Productivity, Quality, and Risk Management

IEEE Transactions on Software Engineering
Software development methods and usability: Perspectives from a survey in the software industry in Norway

Interacting with Computers
On augmenting database design-support environments to capture the geo-spatio-temporal data semantics

Information Systems
Usability specialists: 'a mommy mob', 'realistic humanists' or 'staid researchers'? an analysis of usability work in the software product development

INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Introducing usability activities into open source software development projects: a participative approach

Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Culturally Compatible Usability Work: An Interpretive Case Study on the Relationship between Usability Work and Its Cultural Context in Software Product Development Organizations

Journal of Organizational and End User Computing

Quantified Score

Hi-index	48.22

Visualization

Abstract

This article presents a re-engineering case study of the product requirements definition process at Digital Equipment Corporation. Based on cross-functional teams working in direct partnership with customers, the re-engineered process was designed to ensure customer satisfaction and business readiness before a line of code is written, an electronic circuit designed, or a service defined.