Making usable, useful, productivity-enhancing computer applications
Communications of the ACM
Participatory design of a portable torque-feedback device
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM - Special issue Participatory Design
Making customer-centered design work for teams
Communications of the ACM
Making usability a Kodak product differentiator
Usability in practice
Usability engineering for Lotus 1–2–3 release 4
Usability in practice
Changing the rules: a pragmatic approach to product development
Digital Technical Journal
User preferences for task-specific vs. generic application software
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Apprenticing with the customer
Communications of the ACM
Creating products customers demand
Communications of the ACM
Succeeding as a clandestine change agent
Communications of the ACM
The design challenge—creating a Mosaic out of chaos
CHI '95 Conference Companion on Human Factors in Computing Systems
Using contextual inquiry to learn about your audiences
ACM SIGDOC Asterisk Journal of Computer Documentation
Communications of the ACM - Special issue Participatory Design
A taxonomic model for developing high impact formative usability evaluation methods
CHI '94 Conference Companion on Human Factors in Computing Systems
The human-computer interaction handbook
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