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Communications of the ACM
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Communications of the ACM
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Communications of the ACM
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Contextual design: defining customer-centered systems
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The usability engineering lifecycle: a practitioner's handbook for user interface design
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Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
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Proceedings of the SIGCHI conference on Human Factors in Computing Systems
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Scandinavian Journal of Information Systems
ICIS '99 Proceedings of the 20th international conference on Information Systems
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ICIS '97 Proceedings of the eighteenth international conference on Information systems
Usability engineering: scenario-based development of human-computer interaction
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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ACM Transactions on Computer-Human Interaction (TOCHI)
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Information technology and culture: Identifying fragmentary and holistic perspectives of culture
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End User Adoption of Enterprise Systems in Eastern and Western Cultures
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This paper analyzes how organizational culture is intertwined with usability work in software SW development organizations. Usability is an important quality characteristic of software products and systems. However, the development of usability is challenging in SW development. Organizational culture has been argued to affect usability work in SW development organizations, thus, this paper takes a culture-oriented approach in the analysis of usability work in two SW development organizations operating in the product development context. First, based on a literature review, a definition of usability work is offered. An interpretive view of organizational culture, acknowledging its recent critique, is then introduced and utilized in the empirical analysis. The empirical results suggest that differences exists in how usability work is modified and interpreted in the organizations with divergent cultural contexts, those advocating different motives and practices for usability work. Finally, the importance of understanding the cultural context into which usability work is introduced is emphasized, and it is argued that culturally compatible strategies to usability work should be adopted.