A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Incomplete contracting issues in information systems development outsourcing
Decision Support Systems
Material management in decentralized supply chains
Operations Research
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
Assessing IT usage: the role of prior experience
MIS Quarterly
Unleashing the killer app: digital strategies for market dominance
Unleashing the killer app: digital strategies for market dominance
Transformation of the IT function at British Petroleum
MIS Quarterly
Management Science - Special issue on the performance of financial Institutions
Quality management in systems development: an organizational system perspective
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
PUNCH: An architecture for Web-enabled wide-area network-computing
Cluster Computing
Information Systems Research
Dimensionality of the Strategic Grid Framework: the Construct and its Measurement
Information Systems Research
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Application service providers: a model in evolution
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
An exploratory study into factors of service quality for application service providers
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
Information systems outsourcing: a literature analysis
Information and Management
Does IT outsourcing create firm value?
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
The Pricing Strategy Analysis for the "Software-as-a-Service" Business Model
GECON '08 Proceedings of the 5th international workshop on Grid Economics and Business Models
International Journal of Mobile Learning and Organisation
Taking a flexible approach to ASPs
Communications of the ACM
KSEM'07 Proceedings of the 2nd international conference on Knowledge science, engineering and management
Opportunities and risks of software-as-a-service: Findings from a survey of IT executives
Decision Support Systems
Journal of Management Information Systems
Hospital information systems: Measuring end user computing satisfaction (EUCS)
Journal of Biomedical Informatics
Journal of Medical Systems
Information and Management
Automated self-service modeling: predictive analytics as a service
Information Systems and e-Business Management
An integrated e-service model for electronic medical records
Information Systems and e-Business Management
Journal of Database Management
The Post-Adoption Phase of Broadband in Small Businesses
Information Resources Management Journal
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
Journal of Systems and Software
Managing SaaS Risk in Higher Education Organisations: A Case Study
International Journal of E-Business Research
Para-social relationships and continuous use of mobile devices
International Journal of Mobile Communications
Case studies in research: Using balanced scorecards for the evaluation of "Software-as-a-service"
Information and Management
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
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In spite of the promise and potential of improving the way organizations develop, operate and maintain information technology (IT) applications, application service providers (ASPs) have fared poorly in terms of attracting a large client base. Anecdotal evidence in the business press points to limited satisfaction among users of ASP, which calls for an assessment of determinants of satisfaction with ASP. In this paper, we draw upon the consumer satisfaction paradigm widely employed in marketing literature to analyze post-usage satisfaction with ASP services. We develop a conceptual model of satisfaction with ASP and empirically test the predictions using data from 256 firms using ASP services. Expectations about ASP service have a significant influence on the performance evaluation of ASPs, and experience-based norms have only limited significance in explaining satisfaction with ASP. We also find empirical support for the influence of performance and disconfirmation on the satisfaction with ASP. Implications for both ASPs and organizations adopting ASP services are discussed.