Managing SaaS Risk in Higher Education Organisations: A Case Study

Authors:
Indrit Troshani;Giselle Rampersad;Nilmini Wickramasinghe
Affiliations:
University of Adelaide Business School, The University of Adelaide, Adelaide, SA, Australia;School of Computer Science, Engineering and Mathematics, Flinders University, Bedrock Park, SA, Australia;Epworth HealthCare & School of Business IT and Logistics & Health Innovations Research, RMIT University, Melbourne, VIC, Australia
Venue:
International Journal of E-Business Research
Year:
2013

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Abstract

Software-as-a-Service SaaS is a new information and communications technology ICT that offers dynamically scalable reconfigurable services to clients on demand via the internet. It is heralded as one of the most significant ICT advances that can facilitate business value creation and innovation. There is paucity of research concerning the perceived risks that can affect SaaS adoption intentions of higher education organisations HEOs. In attempts to contribute to the existing body of knowledge, this study draws on qualitative evidence to explore perceived SaaS risks at HEOs. It equips HEO managers and policy makers with an integrative risk management framework for SaaS adoption.