Communications of the ACM
An empirical investigation of DSS usage and the user's perception of DSS training
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The measurement of end-user computing satisfaction
MIS Quarterly
The quality of user documentation: an instrument validation
Journal of Management Information Systems
Effect of the quality of user documentation on user satisfaction with information systems
Information and Management
Journal of Management Information Systems
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
Human values and the future of technology: a declaration of responsibility
ACM SIGCHI Bulletin
The place and value of documentation in end-user computing
Information and Management
A structural model of end user computing satisfaction and user performance
Information and Management
Information systems effectiveness: the construct space and patterns of application
Information and Management
User information satisfaction, job satisfaction and computer background: an exploratory study
Information and Management
Beyond the interface: ease of use and task/technology fit
Information and Management
An examination of the IT satisfaction of small-business users
Information and Management
The relationship between user satisfaction and systems usage: empirical evidence from Egypt
Journal of End User Computing
International Journal of Human-Computer Studies
Measuring user satisfaction with data warehouses: an exploratory study
Information and Management
An integrative framework for IS quality management
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
Decision Support Systems - Special issue on decision support in the new millennium
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
Closing the user and provider service quality gap
Communications of the ACM
IEEE Software
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Information Systems Research
Analyzing cost-effectiveness of organizations: the impact of information technology spending
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Methodological Review: The Technology Acceptance Model: Its past and its future in health care
Journal of Biomedical Informatics
Validating instruments in MIS research
MIS Quarterly
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
End-User's Disconfirmed Expectations and the Success of Information Systems
Information Resources Management Journal
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Over the past decade, hospitals in Greece have made significant investments in adopting and implementing new hospital information systems (HISs). Whether these investments will prove beneficial for these organizations depends on the support that will be provided to ensure the effective use of the information systems implemented and also on the satisfaction of its users, which is one of the most important determinants of the success of these systems. Measuring end-user computing satisfaction has a long history within the IS discipline. A number of attempts have been made to evaluate the overall post hoc impact of HIS, focusing on the end-users and more specifically on their satisfaction and the parameters that determine it. The purpose of this paper is to build further upon the existing body of the relevant knowledge by testing past models and suggesting new conceptual perspectives on how end-user computing satisfaction (EUCS) is formed among hospital information system users. All models are empirically tested using data from hospital information system (HIS) users (283). Correlation, explanatory and confirmation factor analysis was performed to test the reliability and validity of the measurement models. The structural equation modeling technique was also used to evaluate the causal models. The empirical results of the study provide support for the EUCS model (incorporating new factors) and enhance the generalizability of the EUCS instrument and its robustness as a valid measure of computing satisfaction and a surrogate for system success in a variety of cultural and linguistic settings. Although the psychometric properties of EUCS appear to be robust across studies and user groups, it should not be considered as the final chapter in the validation and refinement of these scales. Continuing efforts should be made to validate and extend the instrument.