The influence of troubleshooting, education, and documentation on computer user satisfaction
IEEE Transactions on Systems, Man and Cybernetics
System response time operator productivity, and job satisfaction
Communications of the ACM
Impact of system response time on state anxiety
Communications of the ACM
Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A performance model of system delay and user strategy selection
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Correlates of surrogates for DSS success: an exploratory study
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Staffing and managerial aspects of information systems in art museums: an example of nonprofits
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Staffing and managerial aspects of information systems in art museums: an example of nonprofits
ACM SIGCPR Computer Personnel
How machine delays change user strategies
ACM SIGCHI Bulletin
Towards a model of user perception of computer systems response time
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
An open-ended research database for learning center activity
CSC '91 Proceedings of the 19th annual conference on Computer Science
What Makes a Publisher Important?
Ubiquity
Relating cognitive problem-solving style to user resistance
The economic and social impacts of e-commerce
Etude des métaphores temporelles sur la perception du temps d'attente
Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine
Apport du system usability scale à l'activité d'ergonomie d'évaluation
Proceedings of the 21st International Conference on Association Francophone d'Interaction Homme-Machine
Hospital information systems: Measuring end user computing satisfaction (EUCS)
Journal of Biomedical Informatics
Information Resources Management Journal
User Satisfaction with EDI: An Empirical Investigation
Information Resources Management Journal
Proceedings of the 19th international conference on Architectural support for programming languages and operating systems
| Hi-index | 48.24 |
The results of a user questionnaire are used to determine the effects of 17 different independent variables on user satisfaction.