Communications of the ACM
Impact of system response time on state anxiety
Communications of the ACM
Developing calendar visualizers for the information visualizer
UIST '94 Proceedings of the 7th annual ACM symposium on User interface software and technology
The media equation: how people treat computers, television, and new media like real people and places
Audience engagement in multimedia presentations
ACM SIGMIS Database
The impacts of presentation visuals on persuasion
Information and Management
Applying cartoon animation techniques to graphical user interfaces
ACM Transactions on Computer-Human Interaction (TOCHI)
Designing online banner advertisements: should we animate?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Overload and Boredom: Essays on the Quality of Life in the Information Society
Overload and Boredom: Essays on the Quality of Life in the Information Society
Web Site Usability, Design, and Performance Metrics
Information Systems Research
High-cost banner blindness: Ads increase perceived workload, hinder visual search, and are forgotten
ACM Transactions on Computer-Human Interaction (TOCHI)
Does color in email make a difference?
Communications of the ACM - Supporting exploratory search
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
When the Wait Isnt So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth
Information Systems Research
Journal of Management Information Systems
Journal of Management Information Systems
How do Web users respond to non-banner-ads animation? The effects of task type and user experience
Journal of the American Society for Information Science and Technology
Journal of Cognitive Neuroscience
Designing usable online stores: A landscape preference perspective
Information and Management
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
User acceptance of hedonic information systems
MIS Quarterly
Hi-index | 0.00 |
Long waits online undermine users' evaluations of Web sites and their providers, triggering abandonment behaviors. Yet e-business researchers and practitioners have not perfected mechanisms to respond to online wait issues. A filler interface that runs during the wait for search results may influence online users' perceived waiting time (PWT); however, no scientific investigation has attempted to design effective filler interfaces for managing online waits. By adopting resource allocation theory, cognitive absorption theory, and human computer interaction (HCI) theories (competition for attention, visual search, and motion effect), we design diverse filler interfaces and investigate their effects on antecedents of PWT. The proposed research model considers cognitive absorption factors such as temporal dissociation, focused immersion, and heightened enjoyment as antecedents of PWT, which in turn triggers three outcomes: affective appraisals, cognitive appraisals, and Web site use intention. A multistage, multimethod approach is used to test the research hypotheses. In the first stage, we compare a filler interface condition with a no-filler interface condition, and find the superiority of a filler interface with respect to inducing focused immersion and temporal dissociation. In the second stage, we conduct two controlled experiments to examine whether filler interfaces with various designs (varying the presence and relevance of image, text, and image motion) distinctly influence antecedents of PWT and confirm their distinctive effects on focused immersion, temporal dissociation, and heightened enjoyment. In addition, by conducting a structural equation modeling analysis, we find that our research model explains 51 percent, 51 percent, 44 percent, and 45 percent of the variance in PWT, affective appraisals, cognitive appraisals, and Web site use intention respectively. Theoretical and practical implications of these findings are provided.