Communications of the ACM
What is being done to measure user satisfaction with EDF/MIS
Information and Management
Implementing empowerment through teams: the case of Texaco's information technology division
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Understanding the CEO/CIO relationship
MIS Quarterly
The Politics of Information Management
The Politics of Information Management
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response
Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response
Information Management: The Organizational Dimension
Information Management: The Organizational Dimension
Managing I. T. as a Strategic Resource
Managing I. T. as a Strategic Resource
Strategic Sourcing of Information Systems: Perspectives and Practices
Strategic Sourcing of Information Systems: Perspectives and Practices
Information Orientation: The Link to Business Performance
Information Orientation: The Link to Business Performance
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Research at the Crossroads: External Versus Internal Views
HOIT '00 Proceedings of the IFIP TC9 WG9.3 International Conference on Home Oriented Informatics and Telematics,: Information, Technology and Society
A marketing maturity model for IT: building a customer-centric IT organization
IBM Systems Journal
Organizing IT to promote agility
Information Technology and Management
CIO roles and responsibilities: Twenty-five years of evolution and change
Information and Management
Forty years of the corporate information technology function at Texaco Inc. - A history
Information and Organization
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Witty invention or dubious fad? Using argument mapping to examine the contours of management fashion
Information and Organization
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While senior management's confidence in the IT function and the CIO appears to be at an all time low, the field's understanding of why this condition exists is still confused. This paper suggests that the problem lies in how perceptions about IT are formed. To this end, the paper briefly looks at the growth and evolution of the corporate IT department at the oil giant Texaco, Inc. The analysis paints a somewhat disturbing picture of a top performing IT organization, intimately responsible for the success of the corporation, yet being perceived by much of senior management as an overhead that was costly and ineffective. The paper suggests some reasons as to why such perceptions might have come about, and what lessons the field can learn from what happened at Texaco. It is our belief that through such historical analyses, like the one performed at Texaco, a richer and broader understanding of the nature of organizational IT units is possible. These analyses shed light on the root causes for why IT is often perceived negatively. We suggest that IT organizations might change these perceptions by partnering with business units to share the credit for successful implementations and managing the perceptions about IT's contribution.