What is being done to measure user satisfaction with EDF/MIS

Service quality: a measure of information systems effectiveness

MIS Quarterly

Justifying the business value of information systems education: a report on multi-cultural field experiments

SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research

Extending the technology acceptance model: the influence of perceived user resources

ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT

Having expectations of information systems benefits that match received benefits: does it really matter?

Information and Management

The evolution of the corporate IT function and the role of the CIO at Texaco: how do perceptions of IT's performance get formed?

ACM SIGMIS Database

The relationships among performance of accounting information systems, influence factors, and evolution level of information systems

Journal of Management Information Systems

The perceptual evaluation of information systems using the construct of user satisfaction: case study of a large french group

ACM SIGMIS Database

The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrument

Journal of Management Information Systems

Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries

Computers in Industry

The pivotal position of the CIO in IT infrastructure

International Journal of Information Technology and Management

Exploring a "Gap" Model of Information Services Quality

Information Resources Management Journal

A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment

Information Resources Management Journal