The information system as a competitive weapon
Communications of the ACM - Special section on management of information systems
Issues in information systems planning
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
I/S attitudes: toward theoretical and definitional clarity
ACM SIGMIS Database
Information strategy and economics
Information strategy and economics
What is being done to measure user satisfaction with EDF/MIS
Information and Management
The factors affecting strategic information systems applications: an empirical assessment
Information and Management
Journal of Management Information Systems
The test-retest reliability of user involvement instruments
Information and Management
Is user satisfaction a valid measure of system effectiveness?
Information and Management
Facilitators and inhibitors for the strategic use of information technology
Information and Management
Explaining the role of user participation in information system use
Management Science
Some empirical evidence on IS strategy alignment in banking
Information and Management
The 3-D model of information systems success: the search for the dependent variable continues
Information Resources Management Journal - Special issue: information systems success measurement
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
The squandered computer: evaluating the business alignment of information technologies
The squandered computer: evaluating the business alignment of information technologies
A conceptual development of process and outcome user satisfaction
Information Resources Management Journal
A comparison of the views of business and IT management on success factors for strategic alignment
Information and Management
The measurement of user information satisfaction
Communications of the ACM
The Computer Revolution: An Economic Perspective
The Computer Revolution: An Economic Perspective
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Key dimensions of facilitators and inhibitors for the strategic use of information technology
Journal of Management Information Systems
Critical success factors in the alignment of IS plans with business plans
International Journal of Information Management: The Journal for Information Professionals
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
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Competition has forced organisations to focus their attention on key success factors. To be effective, these must be adopted and nurtured at all organisational levels. Increasingly, the ability to compete is less dependent upon productive scale or technological advantage. Instead, more emphasis is being placed on customer service, quality and productivity improvement for continued prosperity. Achieving these objectives necessitates supplanting hierarchical and functional interests and committing to the sharing of improvements and information. This investigation extends the current emphasis on organisational success factors to their application and impact on Information Technology (IT) management. Success and satisfaction data were obtained from 379 organisations. These were compared for shared commitment and translation down and across the levels of the organisation. The focus of comparisons is the pivotal position of the Chief Information Officer (CIO). The conflict of roles in business strategy policy and managing IT infrastructure is examined. Significant differences were found between the views of top management and CIOs on the importance of the assessment components. These differences become compounded and exaggerated at successive organisational levels. Major differences were found between IT personnel and user groups. Several issues critical to end-users are given low priority by IT personnel. However, the primary differences are between top management and the CIO. Structural changes in the leadership of IT are required to realise business objectives through IT.