An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
The measurement of user information satisfaction
Communications of the ACM
Effects of chargeout on user/manager attitutes
Communications of the ACM
Task-technology fit and individual performance
MIS Quarterly
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Theoretical models in IS research and the technology acceptance model (TAM)
Technologies & methodologies for evaluating information technology in business
A matter of perspective: the role of casual attribution in the assessment of user-system outcomes
Advanced topics in end user computing
Advanced topics in end user computing
It's all about attitude: revisiting the technology acceptance model
Decision Support Systems
Extending task technology fit with computer self-efficacy
ACM SIGMIS Database
Journal of Management Information Systems
Influence of experience on personal computer utilization: testing a conceptual model
Journal of Management Information Systems
The pivotal position of the CIO in IT infrastructure
International Journal of Information Technology and Management
An architecture evaluation of campus systems toward SOA
Mobility '08 Proceedings of the International Conference on Mobile Technology, Applications, and Systems
Design and natural science research on information technology
Decision Support Systems
End-User's Disconfirmed Expectations and the Success of Information Systems
Information Resources Management Journal
User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model
Information Resources Management Journal
The Effect of Task and Tool Experience on Maintenance CASE Tool Usage
Information Resources Management Journal
Journal of Theoretical and Applied Electronic Commerce Research
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There has long been a recognized need to measure the "success" or efficacy of information systems and the implementation process. Various constructs related to success have been suggested such as user attitudes, use, performance, and value. The attitude construct has received a great deal of attention for both theoretical and operational reasons. This paper focuses on the need for a convincing theoretical model linking systems or policies and user attitudes on the one hand, and user attitude and performance or value on the other. Using job satisfaction research as a reference discipline for understanding the relationship between attitudes and performance, a model of I/S attitudes, beliefs, and performance is developed. This model suggests that performance is affected by the correspondence or "fit" between the task requirements and the functionality of the I/S environment. In addition a distinction between beliefs and attitudes is recommended. While satisfaction might be best determined by measuring attitudes, the correspondence between task and functionality is best determined by measuring beliefs. The implications of this model for future research are discussed.