Managing the computer resource: a stage hypothesis
Communications of the ACM
A user-oriented approach to systems design
ACM '71 Proceedings of the 1971 26th annual conference
Factors influencing the use of DP chargeback information
MIS Quarterly
I/S attitudes: toward theoretical and definitional clarity
ACM SIGMIS Database
The untapped potential of IT chargeback
MIS Quarterly
DSS for chargeout system planning, control in large-scale environment
ACM SIGMIS Database
Combining cybernetics and conceptual modeling: the concept of variety in organizational engineering
Proceedings of the 2007 ACM symposium on Applied computing
Zero-based budgeting: An alternative to chargeout systems
Information and Management
The institutionalization of information system project management practices
Information and Organization
How to do successful chargeback for cloud services
GECON'11 Proceedings of the 8th international conference on Economics of Grids, Clouds, Systems, and Services
| Hi-index | 48.22 |
The relationship of internal pricing systems for computer services (chargeout systems) and user management attitudes about their computer-based information systems is investigated. Evidence is provided that the relationship conforms to a general pattern that would be expected from the hypothesis of the four stages of EDP growth [15]. The results also indicate that the chargeout systems characteristic of advanced EDP stage environments are associated with relatively high levels of positive user attitudes and marked increases in EDP training for users. Both factors are important to the user/manager involvement necessary for effective control of computer-based systems. Development and maintenance of computer-based systems is asserted to be a category of organizational change. A “felt need” for the change on the part of the user/manager is pre-requisite to any change taking place. The research methods of behavioral science are applied to investigate the user/manager environment and the effects of charge-out.