Capturing user readiness to interact with information systems: an activity perspective

Authors:
Jun Sun;Marshall Scott Poole
Affiliations:
University of Texas - Pan American, Edinburg, TX, USA;University of Illinois, Urbana, IL, USA
Venue:
ACM SIGMIS Database
Year:
2010

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Abstract

Drawing on an understanding of user experiences in interacting with information systems grounded in Activity Theory, this study posits a new psychological construct, information system interaction readiness (ISIR), to capture how ready an individual is to interact with each of the systems available for a task. This construct reflects the affective, cognitive and behavioral components of user situated attitude toward taking mediated actions involving input interface, output interface and communication rules in a user-system interaction activity. Two versions (long and short) of a measurement instrument were developed, and validation studies were conducted. The results showed that the two versions had similar psychometric properties and provided supporting evidence for various aspects of measurement validity. Theoretical and practical implications were discussed.