Why Employees Do Non-Work-Related Computing: An Exploratory Investigation through Multiple Theoretical Perspectives

Authors:
One-Ki Daniel Lee;Kai H. Lim;Wing Man Wong
Affiliations:
City University of Hong Kong;City University of Hong Kong;City University of Hong Kong
Venue:
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
Year:
2005

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Abstract

This study investigates why employees spend time on computing activities that are not related to their work. Drawing from multiple theories, a model for employees' non-work-related computing (NWRC) was developed. The model suggests a blend of rational decision-making and unconscious behavioral factors. The model was tested through an online survey. For the rational factor model, results revealed that behavioral intention and IS environmental factor were significant predictors of NWRC behavior. Perceived usefulness was significant predictor of behavioral intention. However, when unconscious factors, such as habit and affect, were included in the model, behavioral intention became insignificant, and habit became a strong predictor of NWRC behavior, doubling the explanatory power of the model. Our results provide a theory-based explanation on why employees engage in NWRC and practical implications on how organizations can develop strategies to manage this phenomenon.