The role of task characteristics and organization culture in non-work related computing (NWRC)

Authors:
Gee-Woo Bock;Huei-Huang Kuan;Ping Liu;Hua Sun
Affiliations:
National University of Singapore, Department of Information Systems, School of Computing, Singapore;National University of Singapore, Department of Information Systems, School of Computing, Singapore;National University of Singapore, Department of Information Systems, School of Computing, Singapore;National University of Singapore, Department of Information Systems, School of Computing, Singapore
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Year:
2007

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Abstract

Many organizations have scrambled to get control measures and discipline systems in place to deter employees from engaging in NWRC. Since control measures and discipline systems are insufficient to curb NWRC at the workplace, we propose to integrate the control perspective with task characteristics and organization culture. Thus, we examine the following research questions: How would the amount of NWRC control mechanisms affect employees' NWRC behavior under different task characteristics? Does a match between the disciplinary approach and organization culture lead to more effective NWRC management? Two separate studies on full-time employees in various organizations revealed three important findings. Firstly, the ineffectiveness of NWRC control mechanisms occurred under high degree of task non-routineness. Secondly, the fit between discipline systems and organization culture leads to higher employee satisfaction with NWRC management, which subsequently led to lower time spent on NWRC. Thirdly, there is no best NWRC discipline system for each organization.