A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
A social process model of user-analyst relationships
MIS Quarterly
Task-technology fit and individual performance
MIS Quarterly
A structural model of end user computing satisfaction and user performance
Information and Management
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
Rigor and relevance in MIS research: beyond the approach of positivism alone
MIS Quarterly - Special issue on intensive research in information systems
International Journal of Human-Computer Studies
The measurement of user information satisfaction
Communications of the ACM
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
The conceptualization and empirical validation of web site user satisfaction
Information and Management
The Asymmetric Effect of Website Attribute Performance on Satisfaction: An Empirical Study
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
User acceptance of hedonic information systems
MIS Quarterly
The nature of theory in information systems
MIS Quarterly
A field study of end user computing: findings and issues
MIS Quarterly
International Journal of Human-Computer Studies
Hospital information systems: Measuring end user computing satisfaction (EUCS)
Journal of Biomedical Informatics
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This study investigates the factors that generate user satisfaction and the factors that generate user dissatisfaction during post-adoption usage of an information system. Drawing on the theoretical assumptions from Oliver's expectation-confirmation theory, Herzberg's two-factor theory and Kano's satisfaction model, we propose a generic theoretical framework that argues environmental factors and job-specific outcome factors may generate satisfaction and dissatisfaction. The framework extends our understanding of user satisfaction and dissatisfaction and helps to clarify and categorize the factors that are salient for generating user satisfaction and dissatisfaction. By collecting text data responses using open-ended survey questions following critical incident technique and analyzing them, we identify a list of factors that generate user satisfaction and a list of factors that generate dissatisfaction in a learning management system utilization context. The results of our research are that satisfaction is generated by both environmental and job-specific factors, while dissatisfaction is generated only by environmental factors. Overall, the results suggest that sources of satisfaction and dissatisfaction mostly differ in a particular context.