Prediction of internet and World Wide Web usage at work: a test of an extended triandis model
Decision Support Systems
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Determinants of customer loyalty in the wireless telecommunications industry
Telecommunications Policy
Information and Management
Strategic Intent and E-Business in SMEs: Enablers and Inhibitors
Information Resources Management Journal
Information Resources Management Journal
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In spite of the increasing significance of broadband, many small and medium enterprises SMEs are unaware of or unappreciative of its benefits. This is potentially a problem for governments, Internet Service Providers and other supply side institutions. The current study empirically verifies applicability of an extended IS continuance model controlling for organizational variables based on the Technology-Organization-Environment framework to examine factors influencing broadband post-adoption behavior of SMEs in Singapore. Strong support for the model has been manifested by the results, providing insight into influential factors. Results of the study suggest that perceived usefulness is a strong predictor of users' continuance intention, followed by satisfaction with broadband usage as a significant but weaker predictor. SMEs in a more competitive business environment and whose key executive possesses greater IT knowledge are more likely to use broadband.