Empirical evaluation of the revised technology acceptance model
Management Science
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
International Journal of Electronic Commerce
The Pricing Strategy Analysis for the "Software-as-a-Service" Business Model
GECON '08 Proceedings of the 5th international workshop on Grid Economics and Business Models
Information and Management
Telecommunications Policy
MVNO services: Policy implications for promoting MVNO diffusion
Telecommunications Policy
Mining significant factors affecting the adoption of SaaS using the rough set approach
Journal of Systems and Software
Multitask Agency, Modular Architecture, and Task Disaggregation in SaaS
Journal of Management Information Systems
Journal of Management Information Systems
Using enterprise architecture and technology adoption models to predict application usage
Journal of Systems and Software
Developing an explorative model for SaaS adoption
Expert Systems with Applications: An International Journal
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This paper proposes a model with which to analyze the user acceptance of Software as a Service (SaaS). To develop this model, empirical surveys were conducted through four rounds of questionnaires obtained from customers of China's leading e-commerce company, Alibaba. Firstly, based on the data from the first three rounds (1399 respondents), a SaaSQual of operationalizing perceived e-service quality of SaaS was developed, and its four dimensions (ease of use, security, reliability and responsiveness) were identified. Secondly, based on the data from the fourth round (1532 respondents), it was found that the level of three user perceptions (e-service quality, usefulness, and social influence) were predictive of the users' behavioral intention to use SaaS, and their direct and indirect influences were tested. This study recommends engineering improvements to SaaS based upon a better understanding of the level of user acceptance of this service.