Eliciting decision-makers' information requirements: application of the rep test methodology
Journal of Management Information Systems
Expertise transfer for expert system design
Expertise transfer for expert system design
Experimental techniques for information requirements analysis
Information and Management
Knowledge acquisition using structured interviewing: an empirical investigation
Journal of Management Information Systems
A framework for the comparative evaluation of knowledge acquisition tools and techniques
Knowledge Acquisition
Knowledge acquisition: issues, techniques, and methodology
SIGBDP '90 Proceedings of the 1990 ACM SIGBDP conference on Trends and directions in expert systems
A longitudinal study of the impact of group decision support systems on group development
Journal of Management Information Systems - Special issue on management support systems
Measuring performance of the information systems function
Journal of Management Information Systems
Relational development in computer-supported groups
MIS Quarterly
Measuring disagreement in groups facing limited-choice problems
ACM SIGMIS Database
Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
An Approach to Knowledge Acquisition Based on the Structure of Personal Construct Systems
IEEE Transactions on Knowledge and Data Engineering
IEEE Transactions on Knowledge and Data Engineering
Elicitation of Knowledge from Multiple Experts Using Network Inference
IEEE Transactions on Knowledge and Data Engineering
Eliciting Knowledge and Transferring It Effectively to a Knowledge-Based System
IEEE Transactions on Knowledge and Data Engineering
Using Repertory Grids to Conduct Cross-Cultural Information Systems Research
Information Systems Research
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
Knowledge portals and the emerging digital knowledge workplace
IBM Systems Journal
The future of inter-organisational system linkages: findings of an international Delphi study
European Journal of Information Systems - Special issue: Making enterprise systems work
Discovering aspects in requirements with repertory grid
Proceedings of the 2006 international workshop on Early aspects at ICSE
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Journal of Management Information Systems
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
The impact of group support systems on group conflict and conflict management
Journal of Management Information Systems - Special issue: Organizational impact of group support systems, expert systems, and executive information systems
Mastering Virtual Teams
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
A Delphi study of knowledge management systems: Scope and requirements
Information and Management
Identifying Software Project Risks: An International Delphi Study
Journal of Management Information Systems
Leadership Effectiveness in Global Virtual Teams
Journal of Management Information Systems
Journal of Management Information Systems
Toward an Understanding of Satisfaction with the Process and Outcomes of Teamwork
Journal of Management Information Systems
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
Thar's gold in them thar constructs
ACM SIGMIS Database
Information Systems Research
Information systems management issues for the 1990s
MIS Quarterly
Distributed group support systems
MIS Quarterly
Journal of Management Information Systems
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Effective knowledge management has been increasingly cited as critical for businesses to compete successfully. Knowledge acquisition/capture, the first step in knowledge management, continues to be a bottleneck and is exacerbated when experts are geographically distributed. Furthermore, knowledge from multiple experts is likely to generate inconsistent knowledge for a given problem domain. There is thus a compelling need to generate consensus by resolving inconsistencies and conflicts that may occur among experts during the process of knowledge acquisition. This process is more challenging when dealing with virtual teams of experts. This study addresses task-based or cognitive conflicts among experts. A key objective of this study is to examine the effectiveness of two cognitive techniques-the repertory grid (or RepGrid) and Delphi-in generating consensus among experts during the knowledge capture process. A field experiment with geographically distributed real-world network experts involving multiple rounds of interaction over an extended period of time was conducted. Findings from this research indicate that, in the short run, Delphi works better than the RepGrid in reducing conflict and generating consensus. However, the RepGrid technique appears to perform better in the long run. We find similar results for satisfaction with the process and outcome. Our findings also indicate that experts using the RepGrid technique elicited more knowledge as well as higher-quality knowledge than experts using the Delphi technique. To sum up, our study indicates that RepGrid is superior to Delphi, and therefore managers should seriously consider the use of RepGrid in capturing knowledge from multiple and distributed experts when dealing with complex real-world issues.