Inventory service-level measures: convexity and approximation
Management Science
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
The role of work-in-process inventory in serial production lines
Operations Research
Journal of Management Information Systems
Behind the learning curve: a sketch of the learning process
Management Science
Manufacturing flexibility: a strategic perspective
Management Science
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Putting the enterprise into the enterprise system
Harvard Business Review
Modeling and worker motivation in JIT production systems
Management Science
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Enterprise resource planning: making ERP a success
Communications of the ACM
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Work-Team Implementation and Trajectories of Manufacturing Quality: A Longitudinal Field Study
Manufacturing & Service Operations Management
Inventory-Service Optimization in Configure-to-Order Systems
Manufacturing & Service Operations Management
Exploration vs. Exploitation: An Empirical Test of the Ambidexterity Hypothesis
Organization Science
Throughput in Serial Lines with State-Dependent Behavior
Management Science
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
Information Systems Research
Manufacturing & Service Operations Management
Journal of Management Information Systems
Improving the understanding of BAM technology for real-time decision support
International Journal of Business Information Systems
Proceedings of the 49th SIGMIS annual conference on Computer personnel research
Editor's comments: perspectives on time
MIS Quarterly
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
Determining Optimal CRM Implementation Strategies
Information Systems Research
Journal of Management Information Systems
Information Hang-overs in Healthcare Service Systems
Manufacturing & Service Operations Management
ERP measure success model; a new perspective
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
Commodity or competitive advantage? Analysis of the ERP value paradox
Electronic Commerce Research and Applications
How do competitive environments moderate CRM value?
Decision Support Systems
Integrating ERP and e-business: Resource complementarity in business value creation
Decision Support Systems
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This paper investigates the influence of enterprise systems implementation on operational performance. The work extends the literature on enterprise systems by focusing on changes in process dynamics as a source for ongoing firm-level performance improvement. A case discussion of Tristen Corporation, a firm that implemented ERP and subsequently experienced benefits through gains to its continuous improvement efforts, is examined in light of theorized impacts of such implementations on process dynamics. Analyses of longitudinal data suggest that performance along a key metric motivating the ERP initiative (i.e., order fulfillment lead-time) showed a significant improvement immediately after system deployment. The data further suggest that the system implementation gave rise to an ongoing trend of performance improvement, in contrast to a stable performance trend prior to go-live.