Expertise transfer for expert system design
Expertise transfer for expert system design
Knowledge elicitation using discourse analysis
International Journal of Man-Machine Studies - Special Issue: Knowledge Acquisition for Knowledge-based Systems. Part 4
Systems analysis and design
A formal evaluation of knowledge elicitation techniques for expert systems: domain 1
Proceedings of Expert Systems '87 on Research and Development in Expert Systems IV
Knowledge acquisition using structured interviewing: an empirical investigation
Journal of Management Information Systems
Expert systems: power to the experts
Database
An investigation into knowledge acquisition using a group decision support system
Information and Management
Is smart software the answer for help desks?
Datamation
INN: an Intelligent Negotiating Neural Network for information systems: a design model
Information Processing and Management: an International Journal
An empirical evaluation of the cognitive interview for elicitation of episodic knowledge during expert systems development
A Practical Guide to Knowledge Acquisition
A Practical Guide to Knowledge Acquisition
ACM SIGMIS Database - Special issue on Critical analysis of ERP systems: the macro level
Improving information requirements determination: a cognitive perspective
Information and Management
Information and Management
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Technology and Human Interaction
A User-Oriented Model of Factors that Affect Information Requirements Determination Process Quality
Information Resources Management Journal
Hi-index | 0.00 |
The interview has long been a part of the system professional's repertoire of elicitation techniques, used extensively in both requirements analysis and knowledge acquisition. Unfortunately, although interviewing is a widely recommended elicitation technique, the literature offers little in the way of theoretically grounded support or advice on exactly how the interview should be conducted and what format should be used.This paper reports the findings of a study that compared the efficiency and effectiveness of the cognitive interview with the standard information requirements interview in an experiment using reference librarians as interviewees. The cognitive interview was found to be both more effective and more efficient than standard interviewing techniques in eliciting episodic knowledge from reference librarians. Use of the cognitive interview resulted in a richer recall, in terms of both breadth and depth, of details relevant to the task domain.