Facilitating group creativity: Experience with a group decision support system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-Based Systems
Journal of Management Information Systems
A longitudinal study of the impact of group decision support systems on group development
Journal of Management Information Systems - Special issue on management support systems
Computer support of groups: theory-based models for GDSS research
Management Science
An empirical investigation of the impact of computer support on group development and decision-making performance
Appropriations and patterns in the use of group support systems
ACM SIGMIS Database
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
Journal of Management Information Systems
Negotiation Support Systems in Budget Negotiations: An Experimental Analysis
Journal of Management Information Systems
Journal of Management Information Systems
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
A dynamic perspective of trust in virtual teams: the role of task, technology and time
International Journal of Networking and Virtual Organisations
Technology Enabled Knowledge Exchange: Development of a Conceptual Framework
Journal of Medical Systems
Journal of Management Information Systems
Journal of Management Information Systems
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This article proposes a model for examining the impacts of group support systems (GSS) on conflict and conflict management, based on literature on GSS, group conflict, and structuration theory. It reports on a study of the impacts of GSS use on group conflict and conflict management. A total of 25 groups participated in the study. After an initial training session, groups met for four decision-making sessions requiring a consensus decision from each group. Subjects reported their perceptions on group conflict, conflict management strategies used, and the productivity of conflict, using scales developed for this study. Overall, GSS-supported groups perceived lower amounts of issue-based and interpersonal conflict than did control groups. There were no significant differences for reported use of conflict management strategies and perceived productivity of conflict. The authors explore possible reasons for these results and propose future research issues related to conflict and conflict management within a GSS environment.