Generating quality open content: A functional group perspective based on the time, interaction, and performance theory

Authors:
Kevin Carillo;Chitu Okoli
Affiliations:
School of Information Management, Victoria University of Wellington, New Zealand;John Molson School of Business, Concordia University, New Zealand
Venue:
Information and Management
Year:
2011

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Abstract

We applied the input-process-output approach and time, interaction, and performance theory to examine the input factors (organisational, group-related, and individual) and process factors (group production, group well-being, and member support) that yield group effectiveness, measured as high-quality articles in Wikipedia. The results provided evidence of the positive effects of: group size and shared experience on both group process variables and group effectiveness; group heterogeneity on group production; organisational support and member activeness on group well-being; member activeness on member support; and organisational support and member activeness on group effectiveness.