Supporting virtual team-building with a GSS: an empirical investigation

  • Authors:

  • Wayne W. Huang;Kwok-Kee Wei;Richard T. Watson;Bernard C. Y. Tan

  • Affiliations:

  • Department of MIS, College of Business, Ohio University, Athens, OH;Department of Information Systems, National University of Singapore, 3 Science Drive 2, Singapore 117543, Singapore;Department of Management Information Systems, University of Georgia, Athens, GA;Department of Information Systems, National University of Singapore, 3 Science Drive 2, Singapore 117543, Singapore

  • Venue:
  • Decision Support Systems
  • Year:
  • 2003

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Abstract

As virtual teams become more and more common in organizations, supporting virtual teams will be an important research topic for group support systems (GSS) scholars. This research examines how a GSS may be used to support virtual team-building. The results reveal that a GSS with an embedded goal-setting structure helped virtual teams to foster better team cohesion, better team commitment, and better collaboration climate than a GSS without the goal-setting structure. Virtual teams using a GSS with an embedded goal-setting structure also had better perceived decision quality and generated more decision alternatives than virtual teams using a GSS without the goal-setting structure. Implications of these findings are discussed.