A foundation for the study of group decision support systems
Management Science
“Information technology to support electronic meetings"
Management Information Systems Quarterly
A comparison of laboratory and field research in the study of electronic meeting systems
Journal of Management Information Systems - Special issue on management support systems
ICIS '91 Proceedings of the twelfth international conference on Information systems
Electronic focus groups: a framework for exploration
Information and Management
Knowledge creation in focus groups: can group technologies help?
Information and Management
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
The use of group support systems in focus groups: Information technology meets qualitative research
Computers in Human Behavior
The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior
International Journal of Human-Computer Studies
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Recently, we began applying Group support systems (GSS) tools to tasks and groups that are uncharacteristic of the GSS research literature. Instead of using GSS tools on tasks requiring a solution, a decision, or any threshold consensus measure, we examined the potential utility that these tools have in the area of marketing research, specifically with focus groups. The results of an experimental study to validate the use of this technique are presented. The results indicate that GSS can offer improvements in the areas of, number of comments, focus on the task, and distribution of participation, while not suffering a loss of participant satisfaction. Additionally the results show some promise that the size of focus groups can be increased through the use of GSS technology.