The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior

Authors:
Shin-Yuan Hung;Alexandra Durcikova;Hui-Min Lai;Wan-Mei Lin
Affiliations:
Department of Information Management, National Chung Cheng University, Taiwan, ROC;Department of Management Information Systems, University of Arizona, Tucson, AZ 85721, United States;Department of Information Management, National Chung Cheng University, Taiwan, ROC and Department of Information Management, Chienkuo Technology University, Taiwan, ROC;Department of Information Management, National Chung Cheng University, Taiwan, ROC
Venue:
International Journal of Human-Computer Studies
Year:
2011

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Abstract

A major challenge in knowledge management involves motivating people to share knowledge with others. The objective of this study is to deepen our understanding of how to influence an individual's tendency to engage in knowledge sharing behavior in a team setting. Specifically, we investigate the effects of intrinsic motivation (altruism) and extrinsic motivation (economic reward, reputation feedback and reciprocity) on knowledge sharing (number of ideas generated, idea usefulness, idea creativity and meeting satisfaction) in a group meeting. Results of our experiment show that a knowledge management system with built-in reputation feedback is crucial to support successful knowledge sharing.