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CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Designing trust into online experiences
Communications of the ACM
Cultivating Communities of Practice: A Guide to Managing Knowledge
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Knowledge management: a sociotechnical perspective
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Studying cooperation and conflict between authors with history flow visualizations
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HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
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Computers in Human Behavior
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The process of digital formalization in sociotechnical learning communities: needed or overloaded?
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International Journal of Web Based Communities
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Computers in Human Behavior
Developing the role concept for computer-supported collaborative learning: An explorative synthesis
Computers in Human Behavior
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Computers in Human Behavior
Computers in Human Behavior
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Computers in Human Behavior
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EC-TEL'12 Proceedings of the 7th European conference on Technology Enhanced Learning
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With the emergence of community-oriented Information and Communication Technology (ICT) applications, e.g., Wikipedia, the popularity of socio-technical phenomena in society has increased. This development emphasises the need to further our understanding of how computer-supported social group structures change over time and what forms emerge. This contribution presents the results of a qualitative field study of a Socio-Technical Community (STC). The STC is described from its founding (in 2001) to its sustainable development (in 2006) as well as its transformation phase (2007-2008). The design-based research approach revealed changes of social structures by social roles within the STC over time. The central conclusion is that such STC's - networks of computer-mediated communication and human interaction - evolve a specific kind of social structure, which is formal rather than informal. The results indicate that a group evolves from an informal trust-based community with few formal roles to a STC where the social mechanisms, and not the software architecture, supports knowledge management processes.